Tata Teleservices has been pleasantly surprised by the success
of its wi-fi business, which was launched last year. Over the past 12 months,
the company has made wi-fi services available in about 1,200 hotspots, and is
adding hotspots across airports, hotels, malls, retail chains, fast-food chains
and cafes.
According to Sunil Tandon, Tata DoCoMo’s Head of Non-Voice
Services, the availability of wi-fi at public places has become an integral
part of the consumers’ overall mobile experience, particularly among millennial
and post millennial users.
“Wi-fi zones are becoming an increasingly important feature of
our public and office spaces. We are at

the heart of this evolution,” Tandon
told BusinessLine, adding that the intent is to leverage wi-fi
significantly.
With its 3G networks in nine circles out of 22, wi-fi
complements Tata Teleservices Ltd’s (TTSL) cellular strategy. The company is
focusing on the top eight cities: Mumbai, Delhi, Bangalore, Hyderabad, Chennai,
Kolkata, Pune and Ahmedabad, which account for almost 70 per cent of data
consumption. The company is also anticipating exponential growth of Internet
usage on the back of year-on-year doubling of smartphone penetration in India.
TTSL had created the largest indoor wi-fi hotspot in India at
the Auto Expo 2014, and the largest outdoor hotspot at one of the stadiums for
the Indian Premier League matches. The feat was recognised by the Limca Book of
Records and Tata Docomo bagged two national records.
As Tandon pointed out: “For the millennial generation, an
experience is not fully consummated unless it can be shared, and this means
shared in real time. Millennials are constantly looking to validate and
personalise their experiences by sharing, exchanging and commenting, and for
large-scale events such as the IPL, wi-fi represents their medium of choice.”
Currently, TTSL offers wi-fi services in five of the top six airports in
India, and the target is 12 airports in the near future. TTSL had also
partnered the New Delhi Municipal Corporation to provide wi-fi services at
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