Presenting a professional image, both in person and on the telephone, is very important in the Office Skills profession. Taking care of your customers over the telephone and making them feel well informed and appreciated is essential.Whether you are the front office receptionist or an executive secretary, the following phone tips should always be followed. 1. Speak clearly. A picture paints a thousand words but the caller on the other end of the phone can only hear you. They cannot see your face or body language. Therefore, taking the time to speak clearly, slowly and in a cheerful, professional voice is very important. 2. Use your normal tone of voice when answering a call. If you have a tendency to speak loud or shout, avoid doing so on the telephone. 3. Do not eat or drink while you are on telephone duty. Only eat or drink during your coffee break or lunch break. 4. Do not use slang words or Poor Language. Respond clearly with “yes” or “no” when speaking. Never use swea...